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Shipping, Cancellation, Return & Refund Policy

SHIPPING AND DELIVERY

Produces are shipped from reputed courier agencies. Please allow following number of days from receipt of your order.

  • All orders are processed & packed within 24 to 48 working hrs.
  • You can expect the delivery within 3 to 7 working days.
  • For remote locations it may take up to 12 working days for shipment delivery.
  • Order deliveries are made from 9am – 6pm Monday – Saturday (excluding national holidays & festivals).Excluding public holidays
  • Kokos VCO Pvt. Ltd. is not responsible for damage after delivery.
    For any complaints with regards to your order please contact Customer Care within 5 business days of your order delivery for resolution.
  • Product prices are subject to change without prior notice.
  • Our standard delivery charges are item-specific. These include Rs. 35 delivery charges for orders of product of value less than Rs. 550; and FREE Delivery for any order value of Rs. 550 or more.

Return Policy – Kokos VCO Pvt. Ltd. returns products purchased directly from ovoxenaturals.com website and only when all of the following conditions are satisfied:

  • The products must be received by Kokos VCO Pvt. Ltd. within 5 days from the day of delivery , no returns will be accepted after this time period.
  • The tags on the product should be intact and to be returned in original packing.
  • You must provide your Purchase Order number as received when your order was placed through the Site.
  • To return any item please contact our customer service team at +91-7090214291 & email us at contactus@kokosvco.com within 3 days of the product delivery.
  • Postage & shipping cannot be refunded.
  • Returns & exchange appeal is subject to thorough checking and inspection by Kokos VCO Pvt. Ltd. Team.

Refund Policy – All returned products are inspected as per our guideline and generally take 3 days for getting inspected. Refunds at Kokos VCO Pvt Ltd. initiated within 3 working days from the time of successful inspection and only if product is found to be in a usable condition. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank.

Cancellation Policy

We accept cancellation requests of ordered products if intimated via email within 24 hours from the time the order is placed. You can cancel the order by contacting our Customer Support team via email at contactus@kokosvco.com In case of prepaid orders, the amount will be refunded to you and should reflect in your account in 5-7 working days. Please note that if the cancellation request is sent after 24 hours of placing the order, the amount will be refunded only in the form of Kokos VCO Pvt Ltd credit after the order is cancelled.